<Interaction Type="FAQ" ContentFolder="proj_content" Title="Simulation and its purpose in implementing Business Process Management" Numbering="0" animation="bounce" contentfont="Articulate" jpegquality="80" autoplay="false" autoplayduration="5" headingfont="Articulate" navfont="Articulate" soundeffects="true" volumebutton="true" audioquality="low" audiocustombitrate="br112Kbps" audiocustomfrequency="fq12KHz" audiocustomchannel="ccMono" navbuttons="true" forceorder="false" detectflashver="true" version="2.3.1103.112" borderstyle="round_inset">
  <Search enabled="true" searchtext="Search" resulttext="found for" />
  <steps>
    <Step id="e71bbd8c-34d3-4216-a5af-2d5a9a5d9139" name="Introduction" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;In this lesson you will learn about Business Process Management and ways that simulation enables information systems to work more efficiently. Business process management can best be defined as systematic identification, visualization, measurement, assessment, and continual improvement of processes through the use of methods and principles based on a process approach. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Key words that we will look at during this lesson include:&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Process Management&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Process &lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Process Map&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Benchmarking&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Simulation &lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Process Optimization&lt;/font&gt;&lt;/p&gt;" intro="true">
      <image width="246" height="227" zoomheight="340" playbar="false" autoplay="false" zoomwidth="367" zoommode="Embedded" allowzoom="true" align="topright" duration="0" framerate="30" name="image0.jpg" zoomimage="imageZoom0.jpg" />
      <audio name="audio3.mp3" source="audioSource3.wav" duration="40900" />
    </Step>
    <Step id="3f51d3c4-4729-4bca-aebe-00053e63a8f9" name="What is the truth about Business Process Management?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Managers and employees are all looking for the truth about the systems that surround us. Our clients want to understand their processes. Clients want to understand the truth about their own performance. They want to know what will sell well and why their profit margin might increase or decrease. Our clients also want to understand how to better interpret the results of their performance. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Business Process Assessments enable us to be able to evaluate and measure the performance of any process: from making coffee to producing goods. &lt;/font&gt;&lt;/p&gt;">
      <image width="246" height="246" zoomheight="500" playbar="false" autoplay="false" zoomwidth="500" zoommode="Embedded" allowzoom="true" align="topright" duration="0" framerate="30" name="image1.jpg" zoomimage="imageZoom1.jpg" />
      <audio name="audio4.mp3" source="audioSource4.wav" duration="41400" />
    </Step>
    <Step id="1893aeef-81ab-4e1f-be19-e96f3d48e8bd" name="What is the nature of Process Management?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Each process in the BPM process includes a number of elements, which corresponds to the real process development to enable their evaluation. Perhaps the business we are looking at is process oriented. If that is the case, the management system is process based. Each process that is described contains a set of attributes. Process attributes define each activity by stating its a) duration, b) sources, c) quality, d) quality parameters or added value. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Process measurement and evaluation also fit into the system of Process Performance. In a process based company there are three basic meta processes including: process analysis, measurement, and evaluation, and process improvement. Complex implementation of Process Management requires great effort and necessitates a change in people's thinking. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;">
      <image width="246" height="190" zoomheight="520" playbar="false" autoplay="false" zoomwidth="674" zoommode="Embedded" allowzoom="true" align="topright" duration="0" framerate="30" name="image2.jpg" zoomimage="imageZoom2.jpg" />
      <audio name="audio5.mp3" source="audioSource5.wav" duration="58200" />
    </Step>
    <Step id="a7eef156-e0a9-48f1-bc50-efbc4673cf56" name="What is the most important phase of the implementation phase?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='37' color=''&gt;Simulation.&lt;/font&gt;&lt;/p&gt;">
      <image width="246" height="164" zoomheight="274" playbar="false" autoplay="false" zoomwidth="410" zoommode="Embedded" allowzoom="true" align="topright" duration="0" framerate="30" name="image3.jpg" zoomimage="imageZoom3.jpg" />
      <audio name="audio6.mp3" source="audioSource6.wav" duration="16700" />
    </Step>
  </steps>
  <nextslide enabled="False" text="" show="" />
  <starttip show="false" text="Click next to continue" />
  <resume id="ffcbf379-9261-4cf1-859b-316b4c082ffe" enabled="false" />
</Interaction>